Kimono Hanako

You can submit an exchange or return request within 14 days of receiving your package. Items must be returned in their original condition, unworn, unaltered, unwashed, with original packaging and with all tags attached. KIKA FIDALGO does not cover the shipping cost to return an item. We recommend using a traceable service to reduce the risk of lost packages.

You can make the return label on this website https://www.packlink.es/.

Also, please send us an email to hola@kikafidalgo.com before returning an item so that we can be aware of the arrival of the package.

Before submitting your request, please read the conditions below to ensure that your item is eligible for a return.

All full price items are eligible for an exchange or return. Return shipping costs for the return of an item are the responsibility of the customer.

Due to the limited nature of our pieces, we are currently unable to facilitate exchanges. If you wish to return your item for another size or style, you must return the item you wish to exchange and make a new purchase to make a new purchase. 

If you need your item urgently, please contact us at hola@kikafidalgo.com and we will do our best to assist you or separate the item from stock. Not sure what size to purchase or have questions about a garment? Our customer service team is available to assist you. Contact hola@kikafidalgo.com

hola@kikafidalgo.com

Customer Care hours:

MON - FRI | 9am - 5pm CET

Madrid, Spain

The size is unique, it can
be readjusted from a size XS to a size XL.

If you have any question, ask for more information at:

hola@kikafidalgo.com

Customer Care hours:

MON - FRI | 9am - 5pm CET

Madrid, Spain

Taking your silk kimono to a dry cleaner is the only way to be certain that it receives the correct care. If you must wash yours by hand, these instructions from kimono enthusiasts across the web might help. However, please be aware that in following them, you do so at your own risk.

• Fill abucket with cool water.
• If required, stir in a small drop of mild, non-alkaline detergent or baby shampoo.
• If the water in your area is hard, add a little Borax substitute to soften it.
• Place your kimono in the bucket and gently swirl for a minute or two, taking care not to scrub at it or leave it in for too long.
• Rinse the kimono carefully to remove any suds.
• Air dry outdoors on a hanger away from direct sunlight.
• Do not wring it out, tumble dry it or iron it, as such treatment will damage the fabric.
• Make sure it's completely dry before folding and storing.

N.B. If your kimono contains a dark or red lining, we advise against hand washing it as the colour may bleed and stain the exterior.